Frequently Asked Questions

TriDef SmartCam

How do I download and install TriDef SmartCam?
  1. Download the latest version of TriDef SmartCam from tridef.com/download.
  2. Double click the installer file (eg, TriDef-SmartCam-x.x-Installer.exe) then follow the instructions.
  3. After installation you will be asked to enter an activation code or start a 7 day trial. Please refer to the Activation page for details.

Please note that this software can only be used on a single PC, so ensure that you install and activate on the intended PC only.

Which applications are compatible with TriDef SmartCam?

TriDef SmartCam works with almost all Windows applications that use a webcam, including the following:

AnyMeeting
Arcsoft Magic-i
AVerMedia RECentral
Camera (Windows Store app)
CamFrog
Douyu
Fuze
Line
Magix YouCast
ManyCam
OBS Classic
OBS Studio
ooVoo
QQ
QQ International
Skype (Windows Store app)
Skype for Business 2015
Skype for Business Basic 2016
Skype for Windows
TeamViewer
Viber
VidBlaster
VSee
XSplit Broadcaster
XSplit Gamecaster
YouCam 7
YY
Zoom

If you encounter a problem using TriDef SmartCam with another application, please contact TriDef Support and we'll try to fix it.

Does TriDef SmartCam work with websites that use your camera?

Depending on the browser you use, TriDef SmartCam is compatible with most websites that ask to use your camera, including the following:

appear.in
BlueJeans
Facebook Chat
Google Hangouts
GoToMeeting
Gruveo
Talky.io
Tringgr
WebEx
Videolink2me
Webcam Toy

Google Chrome is recommended for best compatibility, though other browsers work for many of these sites.

What are the system requirements for TriDef SmartCam?

Recommended System Requirements

Intel Core i5 or AMD quad-core CPU or better
2GB RAM
Windows 10, Windows 8.1 or Windows 7
Internet connection
720p webcam

Minimum System Requirements

Intel Core 2 Duo or AMD dual-core CPU or better
1GB RAM
Windows 10, Windows 8.1, Windows 8, Windows 7, Windows Vista (32 bit only) or Windows XP (SP3) (32 bit only)
Internet connection
Webcam

What are the TriDef SmartCam for Mac system requirements?

OS X v10.9 or higher
64-bit Intel CPU
2GB RAM
Internet connection
Webcam

Which applications are compatible with TriDef SmartCam for Mac?

TriDef SmartCam for Mac works with almost all Mac applications that use a webcam, including the following:

DwayneCam
FaceTime
Line
ManyCam
OBS Studio
ooVoo
Photo Booth
Skype for Mac
Viber
VSee
Zoom

If you encounter a problem using TriDef SmartCam with another application, please contact TriDef Support and we'll try to fix it.

How do I use my Razer Stargazer webcam with TriDef SmartCam?

Download TriDef SmartCam from tridef.com/download and run the installer. After installation you will be asked to enter an activation code or start a trial. If Razer Stargazer hardware is detected, a 30 day trial will be offered instead of the standard 7 days.

The first time you run TriDef SmartCam the following message may be displayed:

An Intel RealSense camera has been detected, but the required runtime is not installed. Install it now?

Click Yes and follow the prompts to install the runtime. You may need to close and re-open TriDef SmartCam for the changes to be detected. Click the settings icon and confirm that Intel® RealSense™ 3D Camera is chosen in the Webcam list.

Now just open your video chat application, look for list of webcams and select TriDef SmartCam.