To learn how to use TriDef software, please read the Online User Guide.
For further assistance, before submitting a Support Request please:
Please be advised that support is available in English only. If you are using an OEM version of TriDef software (included on a CD, or pre-installed on your PC) then please contact the manufacturer for assistance.
Please ensure your TriDef software is up to date before submitting a support request.
SmartCam Skype issue: We are aware of a recent compatibility issue with Skype that prevents SmartCam from working during a call. We are currently working to resolve the issue. Other video chat clients are not affected by this issue.
Activation issues: Please note that we have recently changed our activation server. If you receive an activation error, please update your TriDef software to the latest version.