Frequently Asked Questions
General
What DDD software products are available and what do they do?
Where can I download TriDef Media Player, TriDef DVD Player and TriDef Visualizer?
How do I install DDD software?
How do I setup the software to work with my 3-D Display?
Why does a 'TriDef License Activation' window appear when I first run my software?
My computer is not connected to the Internet. Can I still activate my DDD software, and if so, how?
How can I modify the 3-D effect I am observing?
How do I activate my trial amira software on my Sharp AL3D laptop?
Why do I receive a "The Compressed (zipped) Folder is invalid or corrupted." error after downloading and double-clicking the TriDef installation file(s) on Windows XP?
After activating and licencing my TriDef software, why do I receive a message "The TriDef licenses on this machine do not allow playback on the selected 3-D Display"?
Why do I receive the following error: "Illegal System DLL Relocation. The system DLL user32.dll was relocated in memory. The application will not run properly...."?
I have purchased a Sharp 3-D Notebook. Can I update my TriDef software?
Do I need to install the NVIDIA stereo drivers?
Samsung 3-D Ready HDTV
What can I do with my 3-D TV?
How do Samsung 3-D Ready HDTVs work?
What are the model numbers of Samsung 3-D DLP(R) HDTVs?
Where can I buy a 3-D TV?
How do I connect my PC to a Samsung 3-D Ready HDTV?
What other equipment do I need to enjoy 3-D on my 3-D Ready HDTV?
How do I connect the IR emitter to the 3-D TV to support wireless 3-D shutter glasses?
What resolution should the PC's desktop be set to for use with a Samsung 3-D DLP(R) HDTV?
How do I turn the TV into 3-D mode?
When I press the 3D button on the remote control the display does not switch into 3-D mode. Why?
3-D Shutter Glasses
What are 3-D shutter glasses?
What is an IR emitter?
What is the effective transmission zone of the IR emitter?
Where can I buy compatible 3-D shutter glasses?
Are any shutter glasses compatible with the Samsung 3-D DLP(R) HDTVs?
How can I tell if my shutter glasses are working?
How long do the batteries last on the wireless 3-D shutter glasses?
What batteries do the glasses use and where can I buy more batteries?
How do I turn the glasses on and off?
Troubleshooting
There was a problem setting up my display. The grey rectangle on the final screen looked smooth. What should I do?
There was a problem setting up my display. The grey rectangle on the final screen looked patterned. What should I do?
My 3-D shutter glasses are flickering, how do I fix this problem?
I cannot hear audio when using TriDef Media Player or the screen is black when playing DVDs?
I see a double image when looking at 3-D content, what's wrong?
My desktop is being clipped at the edges, how can I fix this problem?
Can I use TriDef software on a PC with NVIDIA Stereo Drivers installed?
Why does the MPV/MPA decoder installation fail with an error code (0x80070005)?
TriDef Media Player
What is TriDef Media Player?
What types of DVD does TriDef Media Player support?
What is a 3Di DVD?
Why can't I play a particular DVD?
What is a DVD decoder?
How do I change my DVD region?
Why does the image not appear to be in 3-D?
Why does the 3-D effect look wrong?
Why do some media files or DVDs not playback smoothly?
I have separate left and right video files (or image sequences). How do I view these in 3-D using TriDef Media Player?
TriDef DVD Player
Where is TriDef DVD Player?
3-D Games
When I switch out of a game to view the desktop (by pressing the Start key or Alt-Tab) the game crashes when I try to switch back again.
Tomb Raider Anniversary runs slowly in 3-D, is there something I can do about this?
The performance of the 3-D games is quite low on my system, is there anything I can do to optimize?
Why do I receive an error stating "missing d3dx9_32.dll"?
Why am I getting logged out of Battlefield 2142 when playing on-line in 3-D?
Can I use TriDef software on a PC with NVIDIA Stereo Drivers installed?
Why do I receive the following: Error: out of video Memory: Please turn off anti aliasing
Why does my game crash when the TriDef DirectX Driver is loaded but works correctly when it is not loaded?
When playing Command and Conquer, I see two mouse cursors and only the one on the left works. This is very distracting, how do I get rid of the false cursor?
How to launch a Steam game from TriDef Launchpad?
TriDef Visualizer
What is TriDef Visualizer?
Which applications does TriDef Visualizer currently work with?
Why does  appear in the corner of a window?
Why does  appear in the corner of a window?
Why does  appear in the corner of a window?
TriDef Visualizer used to work with my application and now it doesn't do anything at all. Why?
TriDef Visualizer is doing something to my application, but it doesn't look much like 3-D. What's wrong?
When I use the zoom control or rotate my model the 3-D effect seems to break. How do I fix it?
What is Adaptive 3D Focus?
The 3-D effect is very jumpy. How do I fix it?
Why doesn't changing the Percent Behind Screen/3D Focal Point setting seem to make much difference to the 3-D effect?
Where can I find 3D Scene Depth, 3D Strength, Percent Behind Screen or 3D Focal Point settings?
Why does using Google Earth and TriDef Visualizer cause Google Earth to crash or stop responding?
TriDef Movie
Why isn't the TriDef Movie Player on the TriDef download page?
What is TriDef Movie Player?
Why does the 3D effect look wrong?
Why can't I see any 3D at all?
Why am I getting licensing errors?
Why is the playback not smooth?
TriDef POPvert
What is a TriDef POPvert?
What is TriDef POPvert Player?
TriDef Photo
What is a TriDef Photo?
What is TriDef Photo Transformer?
What is TriDef Photo Viewer?
What is TriDef Photo Builder?
What is TriDef PowerPoint Plug-in ?
I can't start one of the TriDef Photo applications. Why?
Why isn't my 3D Display listed in the TriDef Control Panel?
Why can't I adjust the 3D Focal Point or the 3D Scene Depth in TriDef Photo Viewer, TriDef PowerPoint Plug-in or TriDef Photo Builder?
Why can't I edit a TriDef Photo in TriDef Photo Transformer?
Why does the 3D effect look wrong?
Why does the 3D stay the same even when I change the 3D Display in the TriDef Control Panel?
Why does the 3D stay the same even when I change the 3D Settings?
Why do my Crop settings suddenly look all different?
I can't Crop my Photo. Why?
My Photos have gone missing from my TriDef Slideshow. Where are they?
I exported a TriDef Slideshow to PowerPoint and now it looks all different. Why?
When I give my friends Photos to view they get error messages. Why?
The 3D Display is black, flickery or badly distorted. Why?
Codecs
What is a Codec?
Why do I need to know about codecs?
What are some of the more popular video codecs used on the Windows platform?
How can I tell which codec I need to play my files?
Where can I download some of the more popular codecs from?
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